Return and Exchange:

        We hope that each of our products meets, and exceeds, your expectations.

Returns:

If we make a mistake, be sure that we will do our best to correct it, quickly, at our expense. If you're ever unhappy with a Fairy Tales Moon purchase, we'll gladly exchange the item or refund your original payment, whichever you prefer. If you change your mind please:

Mail back the item with all packaging in a secure package or the box that it was sent within thirty days of the original shipping date; please include the shipping slip if available. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.

Your return will be credited to the credit card or on-line account used to make the purchase. If you placed an order with a gift certificate, a new electronic gift certificate, worth the return value, will be e-mailed to you. If you placed an order with a gift certificate and a credit card, you will receive an electronic gift certificate for the portion of your order paid with the gift certificate, and a credit for the portion charged to your credit card on your original order. If you are returning an item shipped over thirty days before, you will receive a merchandise return credit. Please note: postage, tracking or insurance costs, as well as your original shipping and handling charges, are not refundable.

You will receive an e-mail notifying you when we have received your return and credited your account. Please note: depending on your credit card company, it may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a combination or set, your credit will be equal to the regular price minus a portion of the discount you received as a result of receiving a combo discount, not the undiscounted price of the single item.

Exchanges: 

Follow the instructions for Returns above. Place a new order for the desired items at Fairy Tales Moon. In the Gift Note/Instruction box, please let us know that you are sending back an item for exchange.

General Return/Exchange Information:

Merchandise purchased from our resellers may not be returned to Fairy Tales Moon. Please contact your reseller directly. If you have any question please call or write our Customer Service group.

Payment Options:

We accept the usual four flavors of plastic (Visa, Mastercard, Discover and American Express) and Paypal. Each order and payment is confirmed, by e-mail, upon receipt.